Warranty

We grant a dealer guarantee for the offered product. 

Warranty conditions:

The warranty conditions of renewone GmbH (hereinafter renewone). The warranty period for other used hardware is 12 months and begins on the invoice date. The period for calculating the warranty period begins on the invoice date. Our guarantee covers the territory of the Federal Republic of Germany. If material or manufacturing defects occur in the goods purchased by you during this period, we will grant you one of the following services at our discretion within the scope of the guarantee:
Free repair of the goods or free replacement of the goods with an equivalent item (including a successor model, if applicable, if the original goods are no longer available).

If neither repair nor replacement of the defective device is possible, renewone will reimburse you for the current value of the device. The current value is determined on the basis of renewone's price calculation.

Please contact us as the guarantor in the event of a warranty claim:

renewone GmbH
Bretonischer Ring 11
85630 Grasbrunn
E-mail address: support@renewone.de
Phone: 089 62825152

What is excluded from the warranty?

•  Water damage
•  Wear parts, e.g. removable memory cards, shutter parts of cameras and lenses
•  Fragile parts, e.g. glass, display, lenses, due to breakage
•  Consumables, e.g. batteries or rechargeable batteries (if this only occurs after the 30-day trial period has expired)
•  Damage due to normal wear and tear (e.g. signs of use on the housing and/or display) or wilful damage
•  Improper commissioning
•  Damage to the device that indicates improper use
•  Opening/repair of the device by a person/company other than the dealer. 

In order to make a warranty claim, you must first enable us to check the warranty claim by sending in the goods. Please ensure that damage during transport is avoided by using appropriate packaging.
To apply for warranty service, you must enclose a copy of the original invoice with the consignment. We ask for your understanding that we may refuse to honour the guarantee if this copy of the invoice is not enclosed. Sending a copy of the invoice serves to calculate the warranty period.
If the warranty claim is justified, the warranty will be processed for you carriage paid. We will then reimburse any shipping costs you may have incurred.

Note:
Your statutory rights are not restricted by this guarantee promise. In particular, any existing statutory warranty rights against us remain unaffected by this guarantee promise.
Your statutory rights are not restricted by this guarantee promise. In particular, any existing statutory warranty rights against us remain unaffected by this guarantee promise.

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